H&R Block Online tax software - purchasing support

Whether you’re doing your taxes for the first time or are comfortable filing your return without any help, H&R Block’s Online tax software has a product that’s right for you!  Let’s take a closer look at what’s included in each of our tax software products so that you can choose the one that best fits your needs.

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BASIC

  • Price per return: $9.99 (for both single and coupled (self and spouse/common-law partner) returns)
  • Maximum number of returns at this product level: 2**

**Once you’ve used all 2 of your BASIC returns on your account, you’ll need to upgrade to the ASSISTANCE or PROTECTION product. 

ASSISTANCE

  • Price per return: $14.99 

PROTECTION

  • Price per return: $24.99 

Note: Regardless of the product level you choose, you can only file a maximum of 20 returns per account using H&R Block’s tax software.

BASIC

Check out the list below to see all the features included with the BASIC product:

  • Unlimited Technical Support - Need help with a technical issue? Get answers to your questions by phone. (1-800-HR-Block)

  • Auto-fill my return (AFR)/Téléchargement des données fiscales (TDF) - You can download your slips, RRSP information, carryforward amounts right into your return directly from the government! 

  • Import Last Year’s Return - Jump start your data entry and save time by importing some of last year’s information into this year’s return.

  • All tax scenarios - Whether you stick with our BASIC product or upgrade to a paid package, you’ll have access to all the forms that you’ll need to complete your return. Having said that, there are a number of situations that H&R Block’s tax software doesn’t support. Click here to find out more.

  • Online Help Centre - If you have questions, we have the answers! Our Online Help Centre has hundreds of useful articles to help you figure out which credits you’re eligible to claim, and where to find them in our software. You can also click a NEED HELP or LEARN MORE link in the software to find out more about a specific field or topic.

  • Step-by-step guidance - As you work through your return, we’ll guide you every step of the way. By the time you file, you’ll be 100% confident that your return is error-free.

  • Safe & secure - We know you’re trusting us with your most private information. That’s why we’ll always make sure that it stays safe and secure no matter where, when, or how you choose to complete your return.

  • Quick slip entry - This feature lets you search, add, and enter the information from your slips in three easy steps! 

ASSISTANCE

Our ASSISTANCE product provides you with everything you need to file your return quickly while giving you the confidence that you’re getting the best result. The ASSISTANCE product combines everything in our BASIC product with the following features and support:

  • Helpful Hints Before you file, review a personalized list of helpful hints and rest easy knowing you've claimed everything you're entitled to. If you decide to apply the helpful hint(s) we’ve identified for you, we’ll even direct you to the page in our software, so you won’t have to go hunting for it. It's the next best thing to sitting down with a tax expert!

  • Pre-File PDF - You asked, and we listened! Before you file, you’ll have the chance to review a detailed PDF of your entire return, including all the forms and schedules that’ll be sent to the government.
     
  • Unlimited Technical Support - Need help with a technical issue? Get answers to your questions by phone or chat.

  • Visual tax summary - Are you curious to know how your refund or tax owing was calculated? With your Visual tax summary, you'll get an easy to understand visual breakdown of everything that went into your 2017 return! 

  • 2016 to 2017 Comparison - See what amounts have changed between this year's return and last year's return with an easy-to-read comparison chart.

  • Express NOA – Request your Express NOA from the CRA after you successfully NETFILE your return and see it in the software.

  • ReFile - If you already filed your return online but you need to make an adjustment, you can do that in the application with the ReFile functionality; edit/adjust your return and re-file it online with the CRA.

PROTECTION

If you need extra confidence that you filed your return right, our PROTECTION product gives all the features of our ASSISTANCE product along with the following additional support:

  • Priority Phone Support - jump the line when you need help on your return. Our customer-focused Support Team is waiting to field your calls. 

  • Audit Protection - If you’re audited by the Canada Revenue Agency (CRA) or Revenu Québec, you can count on the know-how of one of our tax experts to walk you through the process and help you every step of the way. This includes helping you understand the correspondence you might receive from either agency regarding any reviews or assessments of your return for a full year after you file. 

  • Return Storage - We’ll store a digital copy of your return on our secure server for up to 7 years. How will this feature come in handy? If ever you need to access information from your return, you’ll always know where to find it. Imagine – never having to go searching through a file cabinet for your return ever again!

I need a detailed review of my return

You can always add an Expert Review to any of our three products. We offer phone reviews with our tax experts for 20 and 40 minutes. You choose how much time you need, depending on the number of questions you have. 

 

Consult

Review

What’s included

Up to 20 min

Up to 40 min

Review of your return

X

X

Personalized recommendations and suggestions to improve your results

X

X

Confidence that your filing an accurate return

X

X

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