Getting Started

• 2017 H&R Block - Quick Start Guides & User Videos
• 3 things you should know when switching tax software
• How do I create my account?
• How do I sign in?

FAQs

• Are you filing your return for the first time?
• At any time in 2017, did you and your spouse or common-law partner separate and then get back together?
• Can I claim my pets on my tax return?
• Can I transfer my refund to next year’s instalment account?
• Can I use H&R Block’s 2017 income tax software to do my 2016 taxes?
• Can I use my tablet or smartphone to do my taxes?

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NETFILE / IMPÔTNET & ERROR MESSAGES

• Canada Revenue Agency – NETFILE Errors requiring self-correction
• CRA: Financial Statements Error
• Error code 118
• Error code 120
• Error code 121
• Error code 122

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Support

• Accessing Help Articles in the application
• Audit Protection Service
• H&R Block Online tax software - purchasing support
• H&R Block – Expert Review
• Return Storage Service
• What are the most common error(s) I might run into that’ll keep me from filing my return?

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